Laura Kelly

Head of Talent & Culture

Meet Laura

With 17 years of experience in the hospitality industry, Laura has worked with esteemed brands such as Radisson Edwardian, Q Hotels, The Dorchester Collection, and most recently, Valor Hospitality. Her extensive HR expertise spans multiple brands, with a steadfast focus on enhancing the employee journey and experience, developing team members, and upholding core brand values. Before joining TROO Hospitality in January 2022, Laura served as Cluster HR Manager at Valor Hospitality, overseeing four properties across Manchester and Chester, managing a team of 300 members. She has a proven track record of improving engagement scores and retention across the properties, demonstrating her ability to foster a positive and productive work environment.

Fun Facts

We asked Laura:

Where is your favourite hotel in the world and why?

My top hotel experience undoubtedly belongs to Hôtel Plaza Athénée in Paris. From the moment I arrived at the front, the enchanting ambiance, adorned with beautiful red flowers, set the tone for an extraordinary stay. The impeccable service, breathtaking views, and overall fantastic atmosphere make this hotel truly exceptional.

What’s your favourite country in the world and why?

New York has been my favourite destination, and it truly captivated me. The city’s vibrancy, fun atmosphere, and extraordinary experiences made every moment unforgettable. I am sure as I continue to travel to different destinations, I may find a new favourite…

What is your greatest achievement?

My most significant professional accomplishment has been securing the role of Head of Talent and Culture at Troo Hospitality. Achieving this position at the age of 32 holds great significance for me. Having dedicated my career to the hospitality industry since the age of 16, my passion for nurturing and supporting my team has always been a driving force. In this role, I am proud to lead in aligning our company vision, ensuring our people remain the focal point in every aspect of our operations.

My greatest personal achievement undoubtedly lies in my family. Embracing the role of a mother to my two little girls has been an incredibly fulfilling and challenging journey. Striving to set positive examples in both my personal and professional life holds immense importance for me. Fortunately, my two daughters share a love for the hotel environment, which adds an extra layer of joy to my role and makes balancing work and family a bit easier.

Describe your job in 3 words

People-Focused, Strategic, Fun